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Appraisal Desk Review

Desk Review of Estimates

DMA provides Desk Review services on estimates for the repair of material damage coming direct from shops and/or on work product produced by independent appraisers.

Service Capacity

DMA has Desk Review units in its Regional Claims Centers in Los Angeles, CA and Battle Creek, MI covering all states. We have personnel with shop and appraiser backgrounds. Our material damage supervisors average 15+ years of experience.

We would desk review the estimates or appraisals received to ensure your material damage profile has been followed and that the most cost effective estimate was written using the proper amounts for parts, labor and materials needed to repair the vehicle to pre-accident condition. When reductions are required, we will contact the shop directly to get agreed upon estimates. We normally receive estimates by email or fax and complete the desk review with agreed price estimates in less than 24 hours.

Our Auto Material Damage Unit will maintain key metrics and provide management reports monthly. The primary metrics are:

  1. Average length of time from receipt of estimate/appraisal to return of desk reviewed product (including shop agreement to the price where we have lowered the estimate/appraisal).
  2. Number and percentage of total estimates/appraisals received for the month on which desk review resulted in a reduction in cost of repair.
  3. Average dollar amount of reduction in cost.

Fee Schedule

1. Fee for service - per estimate desk reviewed: $35

This fee includes desk reviewing the estimate received, passing it as written or noting reductions required and working with the shop to get an agreed price reduced from the original estimate. The desk-reviewed estimate/appraisal is then passed onto the adjuster handling the claim.

2. Monthly management report: No Charge

We will provide a monthly management report showing metrics as in 1 - 3 above. Should you need another measurement as well, we are confident that we can record and report this as well.


Appraisal Unit
Phone: (323) 342-1770
Fax: (323) 342-1771
Email: amd@dmaclaims.com



DMA Claims Services
Corporate and
Claims Administration

2705 Media Center Drive
Los Angeles, CA 90065
Phone: 323 342-6800
Fax: 323 342-6850
Email: email@dmaclaims.com

DMA Claims Services
Assignments and CAT


2705 Media Center Drive
Los Angeles, CA 90065
Phone: 323 275-2100
Fax: 323 275-2150
Email: email@dmaclaims.com


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