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TOTAL LOSSES SETTLED FAST
Improve Financial Results and Customer Service
By Outsourcing Your Total Losses

Just two days of unnecessary storage and car rental will often exceed our price for Total Loss Express.

Our team is faster and more efficient than a staff adjuster handling a complex pending with only a few totals to deal with per month. We are faster than an overloaded total loss unit and can save indemnity costs well in excess of our fee if we are used as an outlet for the overload.

Total Loss Express measures and reports its cycle time results, using benchmarks based on industry standards. Listed below are some of these benchmarks, plus recent results from an actual total loss program with more than 250 assignments per month.

 
Benchmark
Actual Program Results
  Average Time from Assignment Received Until Contact Made:
2 hours
55 minutes average
  Average Days from Assignment Until Offer Made:
2 days
.52 day average
  Average Days from Offer Extended Until Offer Accepted:
2 days
2.28 day average
  Average Days from Assignment Until Salvage Moved: 2 days
2 days
.98 day average
  Average Days from Title Requested until Title Received: 19 days
19 days
13.08 day average
  Average Days from Assignment Until File Closed:
23 days
16.59 day average
 


Total Loss Express Service Team

Total Loss Express is our total loss unit, manned by experienced negotiators dedicated to expedited cycle times and great customer service. This unit handles only total losses, using a specifically designed and consistently maintained process based on speed of result. We customize this process to fit your needs and your procedures. Total Loss Express can provide you the benefits of a dedicated in-house total loss unit without the cost of putting such a unit in place, or it can serve as an outlet for excess total losses beyond such a unit's capacity.

Services Provided

Total Loss Express offers all or any combination of the following services:

  • Contacting the insured/claimant within minutes or hours of the assignment (not days).

  • Getting the salvage moved immediately resulting in reduction of advance charges. Client's choice of salvor (or utilize those with which we have had the best experience).

  • Obtaining vehicle valuation from the client's choice of valuation vendor.

  • Researching and producing vehicle valuation if local or specific sources are preferred by a client.

  • Extending the offer, negotiating the indemnity payment and obtaining agreed settlement.

  • Requesting draft(s) necessary to settle the claim.

  • Limiting the number of rental days covered after the offer has been extended.

  • Getting the title paperwork properly signed and returned - in days, not weeks or months. We have the forms and the data necessary to expedite title turnaround in all states in which we handle claims.

  • Sending the completed paperwork back to the client's adjuster or directly to the salvor.

  • Monitoring salvor inventories to ensure timely sale and receipt of proceeds.

  • Managing processes electronically, using email and the web to the greatest possible degree.

White Paper:
The Hidden Cost of Total Loss Claims

Check out DMA Claims Services information white paper, The Hidden Cost of Total Loss Claims. Find out where those extra costs are hiding. Click here.


DMA Claims Services
Corporate and
Claims Administration

2705 Media Center Drive
Los Angeles, CA 90065
Phone: 323 342-6800
Fax: 323 342-6850
Email: email@dmaclaims.com

DMA Claims Services
Assignments and CAT


2705 Media Center Drive
Los Angeles, CA 90065
Phone: 323 275-2100
Fax: 323 275-2150
Email: email@dmaclaims.com


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